Terms of service

Our Company Trade Name operates our website. Throughout the site, the terms “we”, “us” and “our” refer to Our Company Trade Name. The offers on our website, including all information, tools, and services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our hosting company provides us with an online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Chargebacks are not acceptable on our website.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.



Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Our Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Trade Mark, Our Company, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - Chargebacks

We do not accept chargebacks of any kind on our website. If you choose to file a chargeback, our lawyers will be informed on the matter. Our company chooses to resolve issues through communication with the client in order to save time and unnecessary costs. 


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.


You can review the most current version of the Terms of Service on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us via our contact form on our website.


We aim to have your order dispatched from our facility as soon as possible.

We strive to process and dispatch orders within 2-7 business working days.

Shipping times are 15-21 working days excluding dispatch time. (usually 15 working days) All delivery dates are estimated and are not guaranteed.

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.

Tracking numbers will be updated 3-5 working days after your order has been shipped. If you don't have a tracking number after 7 business please email us via our contact form on our website.

Please allow extra time for your order to be processed during Public Holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major events or holidays (e.g., Valentine’s Day).

Certain products may arrive separately because we are shipping the products from Warehouses that are the closest to your shipping address.

We will not ship on the following dates. 

Please note shipping estimates will begin the following business day. We don’t ship on non-business days or holidays.


New Year's Day

Memorial Day

Independence Day

Labor Day


Day after Thanksgiving

Christmas (December 22nd - 27th)

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes.

Faulty Products

In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. In any case, it will not be an eligible reason for refund or chargeback.

Import Taxes & Duties

Some countries outside the United States may require import tax, duties and related Customs fees for the imports.

We do not have Expedited Shipping Exclusions

All of our products can be shipped to your home address.

We will give you 24-hours to change your order, however, we will not be able to cancel your order.

We strive to process and ship your order as quickly as possible so once an order is submitted, you have to change your order within 24 hours. Simply send us an email within 24-hours after submitting the order.
When the order is shipped, changes cannot be made and refunds are not accepted.

Shipping costs are calculated based upon the delivery location, weight and dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real-time at checkout. Orders over $50 ship for free.

However, for our VIP members, we offer free shipping for orders starting from $25.

Becoming a VIP member is very simple, you just register yourself to our mailing list.

Join our VIP Club and get free shipping on your order starting from $25.

Be the first to know about our best sales and Special New Product Launches on our website.


Delay in delivery will not be an eligible reason for refund or chargeback.

Of course, delivery delays have become a big issue with lockdowns caused by COVID-19. We cannot control the lockdown in various places, nor the challenges relating to the COVID-19 pandemic, including delays. Some carriers had to change the schedule resulting in a delay.

COVID-19 is a Force Majeure from unforeseen circumstances according to our Term and Conditions Policies. Delays can be caused because of the worldwide pandemic situations.

We are constantly working on providing the best service to all our valuable customers.

We apologize for the delay and inconvenience caused, however, delay will not be a reason for cash-back or refund request!!!

Our shipping policies are part of our terms and conditions confirmed and agreed upon when you place the order.

SECTION 23 - Return and Refund

Return and Refund

We have a 14-day return policy, this means that in these 14 days we try to finalize the decision on return and begin the process. If 14 days have passed since you received your item and you have not reported the request for return, we cannot offer a return or refund. You are eligible for a full refund only if your item was faulty, damaged, or broken.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or legal proof of purchase.

Faulty Products

When you buy from our website online store you can only return faulty items if you inform us 3 days after receival. Our company is a wholesaler, working with various manufacturers worldwide. We choose the product from the best producers upon years of experience.
The reason for which we need a report on faulty, damaged or broken products is that we have a responsibility to contact the manufacturers on any manufacturing defects within 3 days.
Your return will be reviewed by us and manufacturers within one week after you reported it, then we will inform you on the instructions on how to send your product back.
Please send us attached photos, videos, descriptions, and evidence to justify the faulty product.
We can accept a full refunded return only on faulty and damaged items, we will not accept free shipping on products that are not faulty.

In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. In any case, it will not be an eligible reason for refund or chargeback.

Our replacement policy for faulty products lasts 3 days from the date your order has been delivered. If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product. The product must have a visual defect or issue that directly affects the usability of the item.

To start a return, you can contact us via our contact form on our website.

Once your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receival and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Chargebacks are not acceptable on our website.

Shipping Costs Non-Refundable

On non-faulty products, you will be responsible for paying for your own shipping costs to return your item after approval. Shipping costs are non-refundable.

Exceptions / Non-returnable items

Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants),
Customized products (such as special orders or personalized items),
Gift card purchases
Personal care goods
If you request a refund after 14 days of receiving the product
We also do not accept returns for hazardous materials, flammable liquids, or gasses.

For clothes and garments, collars, harnesses, and any other accessories, we will not  accept returns for wrong measurements. It is your responsibility to choose the right measurement.

To avoid disappointment, it is definitely advisable to always measure instructions before placing orders. If measurement instructions are missing please contact us before placing an order.
If you have any questions or you are not sure about the measurement please ask before you order.

Any item that is returned more than 30 days after delivery will not be approved for a refund.

Please get in touch if you have questions or concerns about your specific item.

Any item that is not in its original condition or is damaged or has missing parts for any reasons, not due to our error will not be returnable.

After carefully looking into the situation it might be that we cannot issue a refund according to our policy.


The fastest way to ensure you get your exchanged product is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item and recommend you purchase insurance or tracking.

We will not accept returns on products you measured wrongly according to our measurement table on the website. If the measurement is missing on the website, please contact us before making an order.


We will notify you once we’ve evaluated the evidence of faulty products, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Delay in delivery will not be an eligible reason for refund or chargeback.

Of course, delivery delays became a big issue with conditions caused by COVID-19 in certain regions. We cannot control the lockdown in various places.

The challenges relating to the COVID-19 pandemic

Delays can be caused because of the worldwide pandemic situations.

Some carriers had to change their schedule resulting in a delay.

COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policy.

We are constantly working on providing the best service to all our valuable customers.

We apologize for any potential delays and inconvenience caused, however, the delay will not be a reason for chargeback or refund request!!!

*Our return policies are part of our terms and conditions confirmed and agreed upon when you place the order.